Plugin needs updating but licence key out of date

[Matt]

I am getting the following message for Events Calendar Pro, Filter Bar and Woo Tickets;

“Plugin needs updating but licence key out of date”

However my licence doesn’t expire until next year.

[Barry]

Hi Matt,

I’m sorry to hear that.

Can you confirm which license key is entered in the licenses tab and which domain this is happening on?

(If you could share your system information by private reply that would also give us this information 🙂 )

[Matt]

This reply is private.

[Barry]

Thanks Matt.

Can you confirm exactly where you are seeing that message? After reviewing your account I would expect an “out of domains” error or something similar (as your keys are activated against what appears to be a temporary, testing or staging URL) but it’s strange to hear that you would see something other than that.

As a starting point, I would definitely recommend you visit the license key management page, clear or “disconnect” your keys and then return to and re-save them within the Events → Settings → Licenses on your own WordPress site to ensure they are linked with the correct domain.

Does that get us any closer?

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts