Please fix the license problem with domains that contain a hyphen

[Ralph Seymour]

I have done everything I can to add the license to my two domains — both have hyphens in their names. One manages to properly store the license key (st-rita.org) and the other doesn’t (st-ritaschool.org). I’ve read everything here and done everything suggested. Nothing works. Can this please be done on your end so that I don’t have to use ftp to update that site anymore.

Thanks, Ralph

[George]

Hey @Ralph,

I’m sorry to hear that you’re having license activation issues. Can you share your “System Information” with us so that I can review some details about the makeup of your site? Here’s how to share this information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I only request this information because we have fixed the issue with hyphenated domain names, so I’m curious if there’s a theme or plugin conflict at play with your site specifically.

Thank you!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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