Photo view not displaying – page blank

[Lisa League]

WPEngine rebooted my server last night and now my photo view won’t display.
https://wpenginestatus.com/cloud-server-maintenance-may-cause-downtime-2/

I checked my license and had to deactivate and reactivate and my license key is valid – https://www.evernote.com/l/AAkn_M8fTiJGRJyqIz4A5RRGZ9EVxvOL4Z0

But the page will not display. Everything was find at 8PM last night – the maintenance was at Monday October 26th, between 10pm and 11:59pm Central

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I could not replicate the issue on my test site, but on the Photo View I see different coding in the source code that might be causing this.

The events are there, but some css is hiding the events.

Do you have any templates in your theme in this directory:

yourtheme/tribe-events/pro/photo/

If so you may have to update the custom templates with the latest version found in the plugin here:

plugins/events-calendar-pro/src/views/pro/photo/

Let me know what you find out and we can go from here.

Thanks

[Lisa League]

This reply is private.

[Brian]

Hi,

So the license is not needed for the plugin to work. The license is only used for Automatic Updates.

So I do not believe it is the cause.

Try adding this css:

#tribe-events-content-wrapper #tribe-events-photo-events {
opacity: 1;
}

Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

Let me know if that helps.

Thanks

[Lisa League]

This reply is private.

[Brian]

Hi,

From what I can piece together the masonry script is not running at the end, which both shows the events and has them display in the masonry pattern.

It looks like you are using a cdn and have caching on the site through WP-Engine.

Can you clear both of those to get it to pull the latest scripts and css and that might resolve the issue.

Thanks

[Lisa League]

This reply is private.

[Lisa League]

This reply is private.

[Brian]

Hi,

Thanks for the info.

The issue appears to be scripts on sites are not loading and since the page is not completely loading the Photo View script is not running.

The scripts I found are all related to Facebook and Google Maps. Here is two sample files that my browser would not load when on your site:

http://connect.facebook.net/en_US/fbds.js
http://connect.facebook.net/en_GB/all.js

I am not seeing any issues on sites I run so it is unclear why your site is having an issue.

You can try to run through our Testing For Conflicts Guide and see if that narrows down the cause.

Testing Conflicts With Themes and Other Plugins

Let me know what you find out.

Or you could wait to see if those files start loading again and it fixes the issue.

Thanks

[Brian]

Hi,

Sorry again for the issues here.

We think we have found the problem and it is due to a change in the Google Maps API.

Please add the following snippet to your theme’s functions.php:

/**
* Null values in the geoloc estimates can cause breakages with the
* current Google Maps scripts; this helps to ensure that is avoided
* by effectively casting nulls to zeroes.
*
* @param array $geocords
*
* @return array
*/
function temp_fix_geocoords_breakage( $geocords ) {
return array_map( 'floatval', $geocords );
}
add_filter( 'transient_geoloc_center_point_estimation', 'temp_fix_geocoords_breakage' );

Let me know if that fixes the issue until we can get a release out.

Thanks

[Lisa League]

This reply is private.

[Brian]

Thanks for confirming.

We are working on a release to fix this and if you leave the filter in place it should not break anything.

For now I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks

[Geoff]

Hey there!

Just a heads up that we released a patch for this issue just minutes ago in Events Calendar PRO 3.12.5. Please check it out and feel free to hit us back up if you come across any other issues.

Thanks for reporting this and for your patience while we worked on it!

Geoff

[Author]

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