Paypal Error: PLEASE HELP

[execdirectorviptots.org]

Hello. For a few weeks my website was working normally. However, beginning Friday when customers went to purchase tickets on my website the We’re Sorry Things Don’t Appear To Be Working At the Moment error was given. I’ve searched multiple forums and seem to get no help or response. All is set up correctly. The only thing that changed was an update to Event Tickets on 9/12 and people started having issues on 9/13 when I updated the plugin. A quick response would be appreciated.

[Cliff]

Hi. So sorry to hear this.

Please confirm:

• You’re using Tribe Commerce PayPal tickets
• You’ve successfully sold these tickets before Sept 13
• You updated Event Tickets and Event Tickets Plus on Sept 13
• Then you were no longer able to sell tickets

If all that’s correct, we can try to replicate the issue, but your immediate solution might be to downgrade to the previous version that was working.

===

Then, on a separate staging site…

I’d suggest following these recommended troubleshooting steps for your own site:

Update to the latest versions and then…

Edit your wp-config.php file to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please re-share your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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