Past recurring events listing as exclusions – Event will not occur

[Martin]

Hi there,

Loving this plugin, however I have a lot of recurring events, and once an event date passes it shows up on the event admin page in the date exclusions section creating a long list of Event will not occur. When in fact it occurred.

I know that these can be removed individually but that is far from an ideal process with many recurring events.

The same issue has been posted here – https://theeventscalendar.com/support/forums/topic/event-will-not-occur/ but the responses are marked as private.

Thanks in advance for your help,
Martin

[Andras]

Hello Martin,

Thanks for getting in touch and I’m really sorry about this issue.

To be able to better support you, could you please share your system information with me?
Here’s a handy guide how you can do that:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Meanwhile I will try to check if the fix for this bug has been released already.

Cheers,
Andras

[Martin]

This reply is private.

[Andras]

Hi Martin,

Thanks for sharing that with me.

On your issue with the recurring events:

– When did that start happening? Was it after a recent update maybe?

– Does it also happen with recurring events that you create now, or only events that were created in the past?

– Could you send me a screenshot of how the setup of an event like that looks like? Including the recurrence and exclusion rules.

Thanks,
Andras

[Martin]

Hi Again,

It’s been happening since I installed the plugin in March this year, however it’s just become an issue as the events are adding up and the list is growing. I assumed they would delete after a month as per my settings for recurring events.

I’m currently testing new events and will let you know how that goes after a few pass in a day or so.

Screenshot attached.

Thanks again.

• This reply was modified 8 years, 10 months ago by Martin.

[Andras]

Hey Martin,

That’s an interesting behavior, as the recurring events should stay as they are, even when a recurrence is over. They shouldn’t be added to the exclusion list.

The deletion indeed should occur after a month. I’m now thinking that maybe instead of deletion they get added to the exclusion. But that’s only a wild guess. I will try to test that and ask some devs about it, because if this is what happens, that’s new.

I’ll keep you posted and please also let me know if you have some news.

Cheers,
Andras

[Andras]

Hello again,

Although I didn’t manage to talk to a developer yet, it looks like the exclusions are intentional.

I see that this is your setup: Events > Settings > General > Clean up recurring events after 1 month

That means that if you have a recurring event starting April 9 going till the end of the world, then all the recurrences from April 9 until 1-month-ago-from-today (May 9) will need to be cleaned up.

This cleanup is done in a way that the past dates will be added as exclusions and will not show up on the calendar any more. The fact that they don’t show up is quite logical as the setting says “clean everything up which is older than on month, I don’t want to see them”.

The fact that they show up as exclusions, I still need to get confirmation on that. This might be a bug.

So if you want all your event instances to show up, even the older ones, then you need to set the cleanup to a high number of months.

I hope this gives a bit of clarity. Do let me know if you have any more questions.

Cheers,
Andras

[Andras]

Okay, I got confirmation that the cleaned up events showing up as exclusions is a bug.

Already filed a bugticket for this, but for the moment I cannot give you any date when that’s going to be fixed. If you need it, I can maybe figure out a manual workaround (deleting those entries from the database in bulk). Other than that, setting the cleanup date to a longer period should help.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and we’ll be happy to help.

Thanks and cheers,
Andras

[Martin]

Hi Andras,

Thanks again for looking into this and filing the bug ticket.

No need for a custom fix now, I’ll live with it and wait until the team get around to fixing it.

Cheers,
Martin

[Andras]

Thanks for getting back to me on that! We’ll let you know here in the thread as soon as the fix is released.

Cheers,
Andras

[Victor]

Hello Martin!

Just wanted to share with you that a new maintenance release (for the Week of 10th July 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-10th-july-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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