Over subscribed

[bookishcrickhowell]

We have setup the events tickets for an event and set a limit to 12 places.

These places where taken but it still allowed to book more spaces on the event.

When we have used this before it says SOLD OUT.

Please can you help?

[Victor]

Hi There!

I’m sorry to hear you are having that issue.

Let me help you with the troubleshooting so we can hopefully find the source of the conflict.

First, I can see from your system information that you are using older versions of our plugins, so please make sure you update to latests versions. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

If it doesn’t solve the issue, there could be a conflict with your theme, another plugin or even some custom code. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Please let us know how it goes.

Thanks,
Victor

[bookishcrickhowell]

Tried updating to version 4.8 – same issue

Disable other plugins – same issue

It says that there is an upgrade to Woo Commerce Events but we have NOT done this as calendar has not been tested on it (we are not using Events calendar, what is the highest version of woo commerce we can use for event tickets Plus)

Also is there anyway of manually putting SOLD OUT on event as users can still buy tickets.

or do we just delete the Ticket selection in the event?

[Victor]

Hi!

I’m sorry to hear that is still an issue.

Our plugins are compatible with latests versions of WooCommerce, so I’d recommend you update to the latest version and see if the issue is fixed.

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Also, when updating WooCommerce, it may the case that it won’t solve the issue for pre-existing tickets, so I’d recommend you perform some tests with a new event/tickets to see if it works as expected.

In the meantime, for your live site, you could try editing the ticket product in WooCommerce and manually set the stock to zero.

Let us know how it goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts