Out-of-the-box install does not send tickets

[Cesar]

Hi.

I’m testing your solution and I’m using Woo Commerce with PayPal (sandbox).

Whenever I buy a ticket, the buyer does not receive the ticket or the invoice, in fact nothing… On the admin interface, how can I resend the ticket information? Why it is happening?

Also where can I modify how the ticket looks?

Please help!

[Geoff]

Hello Cesar,

Thanks for getting in touch and sorry for the trouble here!

Emails are a tricky thing because the reason for them not going out can be due to a number of things. Let’s first try considering the following as a first course of action:

• Is it possible the emails are actually being sent, but are being automatically placed in recipients’ trash/junk folders?
• Are order receipts successfully being sent for non-ticket purchases?
• If the answer to the above is no, what happens if you temporarily deactivate WooCommerce Tickets (or Event Tickets Plus, whichever you are using) and place an order then – do the emails come through?
• If they don’t come through for non ticket purchases, whether or not WooCommerce Tickets is active, perhaps there is some other conflict blocking WooCommerce or stopping wp_mail() (the part of WordPress that sends emails) from working?
• Ultimately, would you be able to run through our standard troubleshooting steps – but be sure not to deactivate WooCommerce itself – and see if you can uncover any conflicts?

Let’s start there and see what we find.

Also where can I modify how the ticket looks?

There is a template for the email, which can be customized with a template override. Our Themer’s Guide has thorough and detailed information with step-by-step instructions for how template overrides work and is a great place to start.

Cheers!
Geoff

[Support Droid]

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