Out of licenses, but only active on one site

[Brian]

Hello,

I’m being told on the backend of my website that there is a new version of Events Calendar Pro, but I’m out of licenses. As verified by my account page, we only have the license active on the one site. How do I solve this issue and get the new version of Events Calendar Pro?

[Courtney]

Hello Brian

That does seem odd. Are you receiving this message on growlermag.com? If so, there’s definitely something off.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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