Organizer is required and Organizer Email is required error

[Tom]

It looks like this issue – https://theeventscalendar.com/support/forums/topic/organizer-is-required-message-organizer-is-filled-out/ – is still not resolved. Having upgraded to 4.2 my users can no longer add events via community events because this error comes up every time.

Is there a fix for this, or is the advice still to downgrade to 3.10 as in the linked thread? If so, two of the download links provided to downgrade no longer work.

[George]

Hey @Tom,

I’m sorry to hear that you still have problems with this!

To be clear, is the only issue you are referring to this one:

When trying to fill out the form to add a new event, we are getting an error message saying “Organizer is required”, even when an organizer is already selected.

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Using the latest version of all plugins, I just tested this and have no error messages. I cannot recreate the problem, and whether using “Saved” organizers or creating new ones, a mix of both, or not using any organizers, my submission form works fine.

If you’re willing to watch a boring video of me typing and filling out the form, I recorded myself doing this and it working fine here ? https://cloudup.com/cip28ioOmvA — just wanted to share this!

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To help investigate this issue, can you start by posting your site’s “System Information”? Here’s how to do that ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[Tom]

This reply is private.

[Ryan]

Just wanted to jump in this thread and say I am experiencing the same issue since the 4.2 upgrade.

[Ryan]

As a quick follow-up. I use the following snippet to ‘require’ the organizer field:

add_filter( 'tribe_events_community_required_fields', 'my_community_required_fields', 10, 1 );
function my_community_required_fields( $fields ) {
    $fields = array(
        'post_title',
        'post_content',
        'organizer',
    );
    if ( empty( $_POST['organizer']['Email'] ) )
        $fields[] = 'Organizer Email';

    return $fields;
}

When I remove that filter it starts working, but obviously the organizer field is not required any longer. So maybe there needs to be a change to that filter?

[Tom]

I have used a similar snippet to require various fields including organizer:

if (!function_exists(‘my_community_required_fields’)){
function my_community_required_fields( $fields ) {
$fields = array(
‘post_title’,
‘post_content’,
‘EventCost’,
‘EventURL’,
‘EventStartDate’,
‘EventStartHour’,
‘organizer’,
);

[George]

Hi @Tom,

If you temporarily remove this filter (at least for organizers), can you confirm if things work correctly?

Thank you!
George

[Tom]

George,

I’ve done that and the organizer required error has disappeared, but the organizer email required error is still happening, and I still cannot add events because of it. As you know, the organizer email is not one of the filters, which now looks like:

if (!function_exists(‘my_community_required_fields’)){
function my_community_required_fields( $fields ) {
$fields = array(
‘post_title’,
‘post_content’,
‘EventCost’,
‘EventURL’,
‘EventStartDate’,
‘EventStartHour’,
);

[Tom]

This reply is private.

[Tom]

Just bumping this as no advice or resolution after 48 hours – would appreciate support, as I have users anxious to add events and currently unable to do so.

[Tom]

This reply is private.

[George]

This reply is private.

[Tom]

George, both modules were updated again to 4.2 last night, but no change.

[Tom]

Confirming that all modules are up to date version 4.2, and I have tried creating a brand new user and adding an event, but still get “Organizer Email Required” error and cannot add events.

Is there no solution to this? You say you cannot ‘recreate it’ at your end, but for five days now this product has been broken on my installation – though I changed absolutely nothing – and there is no fix? Surely there is something – is it worth deleting absolutely all Events Calendar plugins including the main Events Calendar and starting again, or will that use all the event data my users have already input?

I can see from the support forums that there are multiple problems with the new release, but would still appreciate some priority being given to resolving this as we move towards one week after reporting it. It is generating bad will with people who have paid me to add events and cannot, and I am soon going to be faced with compensating them and/or refunding fees.

[Ryan]

Tom – do you have another function/filter in place to make the organizer email required? I believe it is NOT required by default and in my snippet above there is a small portion that makes it required, so when I disable that filter it removes the requirement, as I do require the organizer email with that snippet, but mine works fine when I remove that filter.

Trying to help you out if I can!

[Author]

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