Orders Not Showing

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  • January 11, 2018 at 9:44 am #1423711
    Brock
    Participant

    I am selling tickets to an event and I am not seeing the orders appear in the system and 100% of the tickets are showing as available even thought I see ticket sale transactions in PayPal (through WooCommerce). I try to search the attendee name and there is no order under their name either. Please advise. Thanks

    January 11, 2018 at 10:31 pm #1424359
    Brock
    Participant

    Noticed another thread on the same subject… needed to manually change to completed in Woo

    January 11, 2018 at 11:37 pm #1424389
    Jennifer
    Keymaster

    Hi Brock,

    I’m glad to hear you were able to get this resolved! I would recommend taking a look at the following articles, which have some great info on getting up and running with Event Tickets Plus:

    New User Primer: Event Tickets and Event Tickets Plus

    Settings Overview: Event Tickets and Event Tickets Plus

    Managing Your Orders and Attendees

    Moving Tickets

    Since this has been marked “Resolved”, I’ll go ahead and close it out. If you run into any further issues or have any questions, please feel free to open up a new thread!

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