Orders cancelled at checkout

[Henry]

Hi,

For some reason Event Tickets Plus is cancelling orders at the time of payment and suggesting the user (buyer) has already registered (they haven’t). It says it is a duplicate email address or duplicate credit card and I know for a fact it isn’t. A little help?

Thanks,
Henry

[Henry]

I have deleted and re-installed all the Modern Tribe plug-ins including:

Calendar
Tickets
Tickets Plus

[Henry]

See attached image.

[Geoff B.]

Good evening Henry and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues with the orders being cancelled at checkout. That must be very frustrating.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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