Order Stock not increasing when event cancelled

[Orla]

I put through some test purchases using a 100% coupon. When this was complete I deleted the orders permanently and deleted the attendees. However, the sales still show 3 and a stock level of 17 – I’ve read this article: https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/#doing-refund which did not help with this issue.

Kind Regards,
Orla

[Jaime Marchwinski]

Hi Orla,

Thanks for reaching out here as well!

In my other reply, I mentioned running through our testing for conflicts procedure as a first step.

In addition, one thing you can do is to alter the total_sales custom field on the WooCommerce Product page that is associated with the ticket that you are trying to edit.  You can change that number to reflect the actual number of attendees that you have, which will then change what you see in your Attendees tab.

You can also alter the ticket stock on the Edit Event page, where you edit your ticket.

Let me know how that goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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