order status problem

[Mariia]

Hello! Im using LiqPay Gateway to sell tickets, and all of the tickets are been sent to clients before paying for them. How to manage this problem? Actually, that happends with every payment method, idk where to “dig”.

[Josh]

Hey Mariia,

Thanks for reaching out to us!

I’m sorry to hear that you’re having trouble using our plugins. To start here, have you tried running our Testing for Conflicts procedures here? Also, do you have any custom snippets or plugins that are designed to auto-complete orders on your site? These could be forcing the orders as complete even before the payment has been completed by the processor.

Let me know what you find.

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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