Order Error

[david]

Hi guys,
I upgraded to the Pro version for this site, with tickets add on also.
It appears the recurring events conflict with WooCommerce is an issue for the client.
There is no way that they can use the tickets system as is without the ability to book a specific date of a recurring event.

Is there a possibility that this license for ECPro can be dropped and refunded please.
I think I actually ordered 3 licenses also.
It is only having upgraded to the Pro Version that the issue became clear.
and even then we had to hit the forums to get the proper low down on the issue.

The ticket and calendar works great for another client, I still highly recommend the system,
Just this particular client has particular needs.
And thats not new, now is it!.

Anyway, whatever you can do please.
David

[Brian]

Hi,

Sorry for the issues with recurring events and tickets. We hope to support that soon.

In the mean time to request a refund please follow our policy outlined here:

Refund Policy

And we can take care of it. Thanks

[david]

Thanks a mill for the prompt response.

I have emailed support @ and hope to hear back soon.

All the very best, and thanks again

David

• This reply was modified 10 years, 10 months ago by david. Reason: making it non private..!!??

[Brian]

We will respond by email within 24 hours if not sooner.

Since we will deal with this by email I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Author]

Posts