Order completing without redirecting to payment gateway

[Guha]

I get this error when trying to check out – This order’s status is “Completed”—it cannot be paid for. Please contact us if you need assistance.

This has started happening after the update to 4.3.5 of Events Tickets Plus.

Any ideas?

[Ian]

We have the same issue – Orders completing before any payment gateway is processed. Very urgent problem.

[Guha]

Ian,

I tried a few things that made it work, although inconsistently.
1 – Events > Settings – Turn off the set WooCommerce trying to complete orders automatically option
2 – I had custom code in my functions.php that was attempting to do the same thing ie. auto-complete the woocommerce orders. I commented that out
3 – if your gateway was using an iframe to process payments on the page, try switching to a redirect to the payment gateways servers instead

This has seemed to work for most users, but I don’t think its back to normal just as yet.

Hope this helps.

Guha

[Hunter]

Hello,

Sorry to hear you are both experiencing this issue. @Ian, go ahead and create a separate thread for your issue. Doing so helps decrease the time it takes to get a patch included in an upcoming maintenance release. Thanks!

@Guha, before I’m permitted to test the issue myself, can you please review our Testing for conflicts guide and reply back with your findings? This is a required step to receive support.

Thanks to the both of you for taking the time to submit threads and hopefully we can get this conflict identified and resolved quickly. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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