Options Greyed Out

[Michelle Jensen]

Options for the imports are greyed out. I can’t click on anything. Says the license is valid and FB connected. Please advise.

[Courtney]

Hello Michelle

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

If that doesn’t reveal any conflicts, please go to Moving Your License Key to see how to disconnect and reconnect your Event Aggregator license from your site.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Michelle Jensen]

Didn’t do anything and it’s working now.

[Courtney]

Thanks Michelle. I am happy that it is working now for you. Is there anything else I can help you with?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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