Option to buy tickets are not displaying on page

[Per]

Hi
I am having trouble with Tickets plus
It appears that since the last round of updates that the option to purchase tickets s no longer displaying on the page.’

For example there should be the option to purchase tickets on this page:
http://185.14.187.84/kurs-pamelding/lovisenberg-onsdag-kl-13-00-baby-nybegynner/

Previously the ticket sales section of the page was positioned under the google map. I have not made any changes except to updates wordpress and plugins.

This is a problem as this site is due to go live ASAP

[Hunter]

Welcome back and sorry to hear about the troubles.

Can you please confirm you’ve reviewed our Testing for conflicts guide to ensure you’re not experiencing a conflict?

Additionally, do you have a folder inside your theme folder named tribe-events? Often times, there are custom files in this folder which override the default files which can cause unforeseen issues if you’re unaware of the folder.

Let me know your findings and we’ll take it from there. Thanks for reaching out and enjoy the remainder of your day.

[Per]

Hi

yes I have checked for conflicts…
The javascript console reports some warnings related to the events calendar but no errors and that there is a language related file from jetpack(https://widgets.wp.com/languages/notifications/nb.json) that hasn’t loaded correctly. The Jetpack issue is unrelated and I have also tested with jetpack disabled.

As I mentioned in my original post it was working fine before the last round of updates!

[Hunter]

Hi and welcome back,

I appreciate you testing for conflicts as it’s always the first step when working towards a resolution. We don’t have any logged bugs of users reporting the issue and I’m unfortunately unable to replicate the issue, so there’s really not much I can do in terms of support.

I would recommend trying to identify the source of conflict by reverting to the default WP theme and deactivating all other plugins. I would also check to see if you do in fact have a folder named tribe-events inside your theme folder.

Again, I apologize I can’t be of more assistance and wish you the best of luck finding a solution. Thanks for understanding and have a good rest of the week.

[Per]

Hi
I moved the site to another server and rebuilt it….the issue is resolved although I did not figure out what the issue was.

[Hunter]

Hi and thanks for letting me know the issue has been resolved. My apologies again that I wasn’t able to provide more assistance on narrowing down the conflict, but either way, I’m glad it’s resolved 🙂

I’ll close this thread out but please open a new one if any questions come up.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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