Only previews display correctly; existing event is missing RSVP fields

[kauaihistoricalsociety]

On an existing event, the fields for RSVP do not appear as expected when number of attendees is selected. This results in an <…/?rsvp_error=1> url and the following error message “In order to RSVP, you must enter your name and a valid email address.”

Previews display correctly.

Creating a new event behaves as expected.

Thanks for your assistance.

[Hunter]

Hi and welcome,

Sorry to see you here under the circumstances. I notice in your System Information you’re using fairly old versions of many of our plugins. Are you able to update to the latest versions and review the Testing for conflicts guide to see if the problem persists?

If the issue remains, please retest once more and make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page and in your error log as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.

Do you for any reason have JavaScript disabled on any part of or your entire site? Please keep me posted and have a pleasant rest of your day. Cheers!

[kauaihistoricalsociety]

Thank your for your reply.

I have updated plugins and the problem remains. Javascript is not disabled
on any part of or the entire site.

I’ve not run through the complete ‘Testing for conflicts’ procedure because
it is laborious and no new plugins were installed that might have caused
this error. I’d like to address the issue below before taking that drastic
step.

I see errors when using ‘inspect’ in Chrome. Pasted below:

*Uncaught TypeError: Cannot read property ‘top’ of undefined*
* at HTMLImageElement. (functions.js:149)*
* at Function.each (jquery.js?ver=1.12.4:2)*
* at a.fn.init.each (jquery.js?ver=1.12.4:2)*
* at belowEntryMetaClass (functions.js:143)*
* at HTMLDocument. (functions.js:197)*
* at i (jquery.js?ver=1.12.4:2)*
* at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)*
* at Function.ready (jquery.js?ver=1.12.4:2)*
* at HTMLDocument.K (jquery.js?ver=1.12.4:2)*

*Uncaught TypeError: Cannot read property ‘top’ of undefined at
HTMLImageElement. (functions.js:149) at Function.each
(jquery.js?ver=1.12.4:2) at a.fn.init.each (jquery.js?ver=1.12.4:2)
at belowEntryMetaClass (functions.js:143) at functions.js:191*

Thanks for any help you can give.

[Hunter]

Hello,

I understand the Testing for conflicts guide is laborious but is a necessary step in order to continue receiving troubleshooting support. Running through this test may help realize the conflict is coming from your custom theme or potentially another plugin, so without knowing the precise source of conflict may be lost time spent on the actual source of conflict.

You could at the least set WP_DEBUG and WP_DEBUG_LOG are set to “true” on your site’s wp-config.php file. Any errors will display at the top of your page and in your error log as you try to reproduce the conflict. Note what you find and please include it in your reply.

I appreciate you sending the errors you’re seeing in the browser error console – unfortunately they’re not leading me towards any known issues at this time. Does this issue seem to occur with RSVPs only or does it also seem to affect WooCommerce tickets?

Lastly, can you provide a link to an event displaying the issues and I’d be happy to take a look to see if I can gain any insight on the matter? Thanks and have a good weekend ahead 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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