Only one ticket type adds to cart

[Waseem Safdar]

I created a new event and added 3 different tickets with different prices. The problem occurs on the event page where only one ticket type adds to cart.

I think this is a bug which occurred due to the WordPress update.

Event link is attached. Kindly look into it ASAP.

🙂

[Geoff B.]

Good evening Waseem and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets not working as expected on your site!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-tickets .woocommerce .quantity input {
position: relative !important;
}

Best regards,

Geoff B.

[Waseem Safdar]

This reply is private.

[Geoff B.]

Good evening Waseem,

Thank you for writing back and for the system info.

I just edited my previous CSS and added the !important argument to it.
Would you mind giving this another try (and make sure you clear the cache after) ?

.tribe-events-tickets .woocommerce .quantity input {
position: relative !important;
}

Other than that, I suspect that the issue stems from the customizations for our plugins found in Eventica or your Eventica child theme.

These customizations probably just need a bit of updating (as our plugins have evolved since they were created).

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Best regards,

Geoff B.

[Waseem Safdar]

This reply is private.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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