Only first two tickets shown on purchase page

[hokbay]

I have six different type of tickets for a single event, all published.
However, only the first two shown on the purchase page.

[Jaime Marchwinski]

Thanks so much for reaching out!

As a first step, can you make sure that the Start/End dates for the tickets that aren’t showing are the same as the ones that are showing?

For the four tickets that aren’t showing, can you take a screenshot of at least one of the tickets from the backend, so that I can see how they are set up?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[hokbay]

Thanks Jaime,

Problem solved.
The start/end date on individual tickets are the cause of the problem.

Mo

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Author]

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