Only drafts display correctly; published events are missing RSVP and other info

[Bahman]

When I preview an Event I created, I can see all the correct info, most significantly the RSVP interface for actually reserving a spot in the event. Previewing an event takes me to a URL like:
mysite/?post_type=tribe_events&p=1517

After Publishing the Event, I can visit the event directly using a URL like:
mysite/event/event-name
But this page will be missing most of the information, including the embedded Google Maps frame, the “Hosted By” info, the “Dates” and “Times” of the event, and most significantly the RSVP interface.

I will reply with screenshots to demonstrate.

[Bahman]

This reply is private.

[Courtney]

Hello Bahman

I’m sorry you are having that problem. I’d like to help as much as possible to get this resolved.

Can you start by doing a Test for Conflicts? Deactivate all other plugins. Does the same thing happen? Enable each one at a time to determine which might be the source of conflict.

If that doesn’t work, switch themes. Does that fix it?

Can you also confirm for your Google Map that you’ve included an API key at Events » Settings » API?

Finally, the really basic thing – are you sure the text isn’t displaying to match the background color?

If you have an easy way that I could view a live event without being a user, I’d love to take a closer look.

Thanks,
Courtney 🙂

[Bahman]

The suggestion of deactivating plugins worked; in fact it was our old event management system that was causing the conflict. Having deactivated that plugin, everything is functioning as we expect. Thank you for the help!

[Courtney]

Thanks for that update Bahman 🙂 Glad it’s all working now!

[Author]

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