Online form is broken

[Virginia Slothour]

We purchased the Community Events plugin two months ago. I created a form for members of our church community to use to upload their events. The form is not working properly — users are not allowed to “add a new organizer,” “add a new venue” or upload images.

We are using the UUA Theme, which can be found here: http://uuatheme.org/.

I had taken the form down, but here’s the link, so you can see what I mean: http://www.firstunitarian.net/events/community/add

Thank you for your help.

Laura Laing

[Hunter]

Hi Laura,

Welcome to our support forums and thank you for your purchase! I would be happy to help troubleshoot the issue. The first step here is to review our required Testing for conflicts guide and reply back with what you learn.

Once we have the results, we’ll have a better idea where to look for a solution. Thanks again and take care 🙂

[Virginia Slothour]

I have run these tests. The issue is with the theme. I guess all I can do is check for a theme override and then go through the theme developers?

Laura

[Hunter]

Hey Laura,

You are correct – we’re not able to provide much support in these instances. Please see our What support is provided for license holders? for more info.

A few ways to identify the conflict include reviewing our Themer’s Guide to see if any custom templates you’re using have outdated code. This Identifying errors using the ‘Inspect’ tool YouTube video is very helpful.

Also setting ‘wp_debug’ to ‘TRUE’ on your wp-config.php file will output any errors at the top of your site. It’s recommended setting up a test environment so you can fully troubleshoot the issue.

Sorry I can’t do more here and best of luck coming up with a solution. Cheers!

[Virginia Slothour]

Thanks. I’m afraid we’ll have to unsubscribe then. It’s a shame, since the UUA Theme developers are recommending your plugins to users.

Laura

[Hunter]

Hi Laura,

Thank you for sharing that info with me. Seems strange they would recommend our plugins when they don’t appear to work with their theme. Did you ever get a response from them with a fix? You might also want to try deleting the tribe-events folder inside your theme folder. I’d also try different options under Events > Settings > Display.

I checked our forum history and can’t find any other threads relating to your theme. Sorry again and good luck with the conflict. Take care!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts