Old ticket price showing

[Joe]

I created an test event with a new ticket. I later went back and edited the ticket price to a different cost in Woocommerce, however in different views the ticket price is showing next to or below the event name or event date at the top of the event details page. I also created (duplicate) 2 more ticket types in Woocommerce with different prices but only 1 ticket price is showing at the top of the event. (see attachment. Price should be $45 and there should also show a $25 and $60 ticket)

Please advise.

[Joe]

I found that if you edit the ticket in Woocommerce the ticket price will not update in the event. In order for all new tickets to show and for the correct prices you must also edit the ticket prices with the Edit Ticket option and not “Edit in Woocommerce”.

This bug should be noted and addressed in future updates.

[Geoff B.]

Good evening Joe and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you are having with ticket pricing.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you also send me some actual links to the problematic events where the price is not displaying how you would expect it too ?

The reason I am asking these questions is because normally, it should not make a difference where you edit the ticket price.

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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