number of tickets seen

[gregoiregarneau]

Hello,

When I put an unlimited number of tickets, it tells me -1 available ticket. (see picture)
Is it possible that when I put an unlimited number of tickets, it does not say -1 or say anything instead?

Thank you

Grégoire

[Jaime Marchwinski]

Hi Grégoire,

Thanks so much for reaching out!

This is definitely not expected behavior.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[gregoiregarneau]

Hello Jaime,

Thank you for this answer.

I’ll get back to you for the plugin test in May, but by then, is it possible to have a solution to remove the remaining ticket number?

Thank you very much !

p.s. You know that Jaime in French means I like or i love ??? You have a great name!

[Jaime Marchwinski]

Hi Grégoire,

🙂 I did know that actually, thanks!

Once we determine if a plugin, theme, or customization conflict is the issue, then we should be able to get everything back to normal.

Let me know how the testing goes, and let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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