Not working with WP Advertising Pro

[Jennifer]

I’ve been having problems with my site delivering a message that says “error can not connect to the database” periodically over the last few weeks. It’s gotten worse over the last week so I started investigating and called on my host, GoDaddy, for help. In talking with them and deactivating all the plugins it appears that Events Calendar Pro is suddenly not working well WP Advertising Pro. When one or the other is disabled the site works fine. My Events Calendar Pro license is up for renewal. Before I renew is there anything that can be done to help me resolve this issue? I need the functionality that both plugins offer.

[Brendan]

Hey Jennifer,

Thanks for using The Events Calendar, I’m happy to help! In order to help, I would like to get some more information from you, if I can:

• First, if you could please test for conflicts by following this documentation? Let me know what you find. This will help me determine how deeply we need to look into the specific configuration of your site, or if this is a bug. 🙂

Thanks!
Brendan

[Jennifer]

Hi,

I think I’ve determined that my issue is with my theme and the advertising plugin. When I reverted to twenty sixteen it solved the issue. I will take it up with my theme developer and the advertising plugin developer.

[Brendan]

Hi Jennifer,

Glad you got it figured out.

Let us know if there is anything else we can do for you.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts