Not what I was hoping

[Wayne]

Gotta admit, I’ve been very excited about purchasing this addon but now I have, in all fairness I don’t believe it is worth the $89 price tag.

The direct URL import didn’t work on any of the websites i tried, for the facebook importer i literally had to point to each individual page to collect event info, the way I had interpretted the plugin to work was to take all the hard work out of compiling when infact it has only took some of the hardwork out of the process and you still require a lot of human involvement to compile any kind of meaningful calendar.

For me, I would say the plugin is probably worth more like $40 for the little bit of pain it does take away, I should like someone to get in touch and refund me 50% of the price i’ve paid although at this point i would happily take the full refund and forego using the plugin.

Also is there anyway of turning off the global export option, why should i pay to populate a calendar for someone else to export it whole for free? export for individual events sure but the whole thing NO.

[Wayne]

Is anyone going to reply?

KR

[Geoff B.]

Good evening Wayne and welcome to the Events Calendar Support forum!

I apologize for the delay.
Unfortunately, we do not monitor the forums during the weekends.

We are sorry to hear that you did not have a good experience so far.
I would love to help you with this topic.

The direct URL import didn’t work on any of the websites i tried

Would you mind sharing a few examples of such URLs ?
As you can imagine, we are highly interested in finding out about any glitches with that feature.

Could you also tell me if these sites are using the latest version of the Events Calendar or at least 4.5.x + ?

for the facebook importer i literally had to point to each individual page to collect event info

That is quite unexpected to say the least. We apologize for the inconvenience.
Here again, we would like nothing more than find out about what is not working.

If you could share some links (perhaps via a private reply), it would really help us help you out.

the way I had interpreted the plugin to work was to take all the hard work out of compiling when infact it has only took some of the hardwork out of the process and you still require a lot of human involvement to compile any kind of meaningful calendar.

We absolutely share you goal on this. Full disclosure, not that I have any doubt about the experience you had, but this is truly surprising.

I believe that seeing your examples will enable us to get a better sense of why you needed to do some manual compiling work.

For me, I would say the plugin is probably worth more like $40 for the little bit of pain it does take away, I should like someone to get in touch and refund me 50% of the price i’ve paid although at this point i would happily take the full refund and forego using the plugin.

As stated above, if that is cool with you, we would like to try to see if we cannot at least investigate this with you and see if we can meet your needs.

The good news is you are fully entitled to a refund if you want one since you are within 30 days of your purchase. To obtain the refund, you just need to follow the procedure described here.

So in short, there are no questions asked if you decide it is not for you. After all, the import thing is that you get true value out of our plugins.

Also is there anyway of turning off the global export option, why should i pay to populate a calendar for someone else to export it whole for free? export for individual events sure but the whole thing NO.

I am guessing you are referring to the “Export Events” button.

There a few resources to help you do just that:

1. You can hide it with CSS
2. You can remove it by customizing your views (e.g.: Month or List). You might want to read our Themer’s guide to get a sense of how that works.
3. You could apply the following snippets in the functions.php file of your theme (without the PHP tag at the top): https://theeventscalendar.com/support/forums/topic/removing-ical-and-google-calendar-links/#post-1234920

Best regards,

Geoff B.

[Wayne]

Hi thanks for your reply.

As i’ve already spent so long integrating the plugin i really don’t want to dwell any longer telling you stuff you should already know as i’m sure i’m not the only one to have expericenced these issues.

As originally disccussed, i would accept a 50% refund as I believe this better represents the amount of manual work I had to put in to get a populated calendar.

If a 50% refund is not agreeable then i will follow the advised procedure.

[Geoff B.]

Good evening Wayne,

Thank you for taking the time to write back.

I totally understand where you are coming from.
I respect your decision fully.

To your point, it is true that by the very nature of the different WordPress installations, some of our customers have encountered issues.

As much as we do everything in our power to prevent such things from happening, it can still happen.

This is why we work hard at troubleshooting and helping our customers workaround issues when they arise. We value each customer and we want to make sure we provide them with the best experience possible, even when things do not go as expected.

In fact, even though we cannot make up for lost time, I just went ahead and refunded you fully.
It is the very least we can do.

If you ever change your mind, you are truly welcome back.
If you do, please do not hesitate to reach out to us sooner in the process, so that we can help.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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