Not Sending Tickets

[tracylove]

I’m using Event Tickets Plus 4.0.5 and when a guest orders a ticket, and the order is marked “Complete”, they are not receiving their ticket. It is not going to Spam either. Any ideas why?

[Geoff]

Hi @tracylove,

Sorry for the trouble here, but I can help you troubleshoot this.

Let’s start with a few questions:

• Are order receipts successfully being sent for non-ticket purchases?
• If the answer above is no, what happens if you temporarily deactivate Event Tickets Plus and place an order then – do the emails come through?
• If they don’t come through for non-ticket purchases, whether or not Event Tickets Plus is active, perhaps there is some other conflict blocking WooCommerce or stopping wp_mail() (the part of WordPress that sends emails) from working?
• Ultimately, would you be able to run through our standard troubleshooting steps – but be sure not to deactivate WooCommerce itself – and see if you can uncover any conflicts?

Let’s start there and see what we find.

Thanks!
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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