Not seeing all the sections needed to set up tickets

[Neil]

This reply is private.

[Neil]

This reply is private.

[Neil]

Hi – any further advice please?

[George]

Hey @Neil,

Our response times are one reply every twenty-four hours. Thank you for your patience.

When I try viewing the shop page on my own site, I have no issues with the checkout process. So from here, let’s try and identify where specifically things are going wrong with your products listing page.

1. Do you have any other pages whose slug or title is “Buy Tickets”? If so, does anything improve if you delete these other “Buy Tickets” pages? (Even if they are “drafts” and are not fully published, delete them.)

2. If “No” to #1, then does anything improve if you temporarily activate a default theme like Twenty Twelve, or Twenty Sixteen, etc.—and then check out the “Buy Tickets” page again?

If possible, please leave your site in the state where a default theme like Twenty Twelve or Twenty Sixteen is activated, and then let us know when it is in this state. I will take a closer look.

☝️ I will work quickly to look at your site in this state to minimize the amount of time that your site has a default theme active.

Thank you!
George

[Neil]

1 was not the case and 2 has resulted in no change.

What I did try though was going to WooCommerce > Products > Display and at the for Shop page, I chose Shop instead of the page called Buy Tickets.

This then enabled me to see the Tickets list and Add to cart button.
Checking through the whole purchase process has now worked fine.

The page http://flinthamshow.co.uk/shop/ can’t be accessed by anyone but should anyone find it, at least it looks okay and links through to the page http://flinthamshow.co.uk/buy-tickets/

However, the Tickets were displaying full screen width, so have added some CSS
.cart { max-width: 1080px; margin: 0 auto; padding: 0 20px; padding-bottom: 4%; }

This is now looking okay on http://flinthamshow.co.uk/buy-tickets/ but is not so great when viewed on mobile. Especially if you enter a number and then see the small space that appears for a persons name.

Any recommendation re settings to get a better appearance on mobile please?

One final thing, when the Tickets came through on email, there was just the wording QR Code Image, but no actual QR code showing?

[Neil]

Hi there, needed to allow Remote Blocking to see the QR codes! 😉

just need some advice for better mobile viewing – perhaps some extra CSS ?

[George]

Glad to see some progress Neil. When it comes to CSS modifications, we are unfortunately unable to help with custom coding, design tweaks, etc.

For any further design modifications, please consult with a customizer or developer to assist you. We have more information on this (and some specific recommendations) here ? http://theeventscalendar.com/customizations

When it comes to the specific issues you described regarding the tickets fields, though, I took a look anyways and have written some custom CSS for you.

Try pasting the following CSS into the bottom of your theme’s style.css file (or your child-theme’s style.css file, if you’re using a child theme):


@media ( max-width: 600px ) {

.tribe-events-tickets tr td,
body.et-pb-preview #main-content .container .tribe-events-tickets tr td {
display: block;
}

}


That worked well for me when I tested it on your site and I hope it works well for you, too.

Sincerely,
George

[Neil]

Thanks, we added some CSS and all okay now.

[George]

Excellent! Is there anything else we can try to help with?

If not, let me know and I will go ahead and close up this thread (although you can open a new thread any time if other issues or questions arise).

Cheers,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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