Not Receiving Admin Notification Emails

[Mike Seyfer]

Hi there,

I am using Events Calendar Pro, and Events Tickets Plus, but don’t receive an admin notification when somebody signs up. When someone signs up – they are receiving the registration confirmation email and everything works fine there, I just need the admin notification email to work. Any ideas on troubleshooting this?

Thank You!
Mark

[Cliff]

Hi Mark.

If you’re wanting an admin email notification when someone purchases an RSVP or paid ticket, this isn’t currently built-in, although it could be custom coded by hooking into one of the available action hooks.

You could also request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Mike Seyfer]

Hi Cliff,

Thank you for the plugin – I’m really enjoying everything about it – but I need a notification email to work.

Part of the reason I got this plugin was for that being a crucial part of what I needed. I’ve been told that this should be working. I’ve looked on the forums here and people have questions about being able to adjust where this email gets sent. Clearly they at least have an email working when people sign up – I don’t have that working right now.

For example – https://theeventscalendar.com/support/forums/topic/email-notification-based-on-the-selected-organizer/

What he’s asking for is what I would like as well, but regardless I at least need to get an email when somebody signs up. Seems like a pretty basic feature.

Please let me know when you can.

Thank You,
Mark

[Cliff]

Mark, thanks for that thorough reply.

You’re asking for an email notification when an Event Tickets / Event Tickets Plus ticket is sold.

The thread you linked to is regarding our Community Events plugin.

You could hook into the different functions that fire off an email when a ticket gets emailed to the purchaser.

Since each ticket type has a different way to accomplish this, please specify what ticket types you’re wanting this implemented for (e.g. RSVP and WooCommerce, or only Easy Digital Downloads and not RSVP, etc)

[Mike Seyfer]

Good morning Cliff,

Thank you for the response. As far as a ticket type? Well I’m up for whatever is going to work the best. We aren’t ‘selling’ anything as all these classes are free to sign up for so I think I’m looking for the RSPV rather than WooCommerce.

Very simply – I have classes you can sign up for – when one signs up, they’re receiving an email verifying that they have signed up. There also needs to be an email sent to the class instructor that someone has signed up including the information they filled out on the form. Whatever is the best way to do this – whichever plugins I need – however it needs to happen – this seems pretty standard – this is what I need to do.

What is the best way to accomplish this?

Thank You and have a great day,
Mark

[Cliff]

This sounds like you could just use the RSVP ticket type from our free Event Tickets plugin. However, you’ve already purchased our Event Tickets Plus, which adds additional functionality besides being able to “sell” free or paid tickets via an eCommerce plugin like WooCommerce.

So, in summary, I’d suggest you could just use RSVP tickets (from free plugin) and the additional fields and other functionality available via the paid ET+ add-on (which you’ve already purchased).

And here’s a code snippet to BCC the site’s admin email address for all RSVP-type tickets that get reserved:

https://gist.github.com/cliffordp/4f06f95dbff364242cf54a3b5271b182

Please let me know if this works well for you.

[Mike Seyfer]

Hey Cliff,

Thank you for the detailed response and it worked just like it should, yay!
I do have a couple questions though..

What if there are multiple admins on the website? Is there a way to specify which one to go to? I didn’t see any options for that yet.

Also, I was looking in the email.php file to find where the email subject line is, I’d like to change the default ‘Your Tickets for…’ to ‘Class Registration for…’ Where can I find and change that subject line?

Thanks for the help!
Mark

[Cliff]

I’m glad that snippet worked for you.

We’re limited in helping with customizations, per our Scope of Support / Terms. I’ve provided you with a great start down the path of customizing for your specific needs. I’d suggest reading the comments in that code snippet, along with the code just to get an idea of what’s happening. You could probably figure it out on your own or with just a little help from a tech-inclined friend.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Mike Seyfer]

Thanks for helping with what you can. Appreciate it.

Have a great day.
Mark

[Cliff]

You’re welcome. Thanks for your understanding.

I’m hopeful that you’ll be able to figure it out with referencing the wp_mail() documentation and some trial and error.

Have a great day!

[Author]

Posts