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[Deanna]

Hi there,

Is there NO support for users that are in development and have not bought the plugin yet?? The event calendar came with the Theme when I bought it, but I’m not sure if that constitutes me for any support?

The event calendar was working well up until there was an update to the Theme. Now the events are not displaying in my sidebar and bottom widgets. I’m assuming something happened during the update of the theme, but I have no way of knowing, nor do I know how to fix it. I’m also not sure, maybe it’s something to do with the permalinks? In the settings it reads:

You cannot edit the slug for your events page as you do not have pretty permalinks enabled. The current URL for your events page is http://researchcanada.org?post_type=tribe_events. In order to edit the slug here, enable pretty permalinks.

This is the debug report, any help would be gratefully appreciated! Thank you!

URL

Home

INSTALL KEYS
–
WORDPRESS VERSION
4.3
PHP VERSION
5.6.1
PLUGINS
LayerSlider WP version 5.3.2 by Kreatura Media(http://kreaturamedia.com/)
Akismet version 3.1.4 by Automattic(http://automattic.com/wordpress-plugins/)
CMSMasters Contact Form Builder version 1.3.4 by cmsmasters(http://cmsmasters.net/)
CMSMasters Content Composer version 1.4.8 by cmsmasters(http://cmsmasters.net/)
CMSMasters Mega Menu version 1.2.3 by cmsmasters(http://cmsmasters.net/)
Contact Form 7 version 4.3 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Duplicate Post version 2.6 by Enrico Battocchi(http://lopo.it)
Easy Pie Maintenance Mode version 0.6.7 by Bob Riley(http://www.easypiewp.com)
Huge IT Video Gallery version 1.3.9 by http://huge-it.com/
GetResponse Integration Plugin version 3.0.2 by GetResponse(http://getresponse.com/)
Google Analytics by Yoast version 5.4.6 by Team Yoast(https://yoast.com/)
PayPal Donations version 1.9.0 by Tips and Tricks HQ, Johan Steen(https://www.tipsandtricks-hq.com/)
Revolution Slider version 4.6.5 by ThemePunch(http://themepunch.com)
WPML Multilingual CMS version 3.2.2 by OnTheGoSystems(http://www.onthegosystems.com/)
The Events Calendar version 3.12.3 by Modern Tribe, Inc.(http://m.tri.be/1x)
TinyMCE Advanced version 4.2.5 by Andrew Ozz(http://www.laptoptips.ca/)
UpdraftPlus – Backup/Restore version 1.11.12 by UpdraftPlus.Com, DavidAnderson(https://updraftplus.com)
WordPress Importer version 0.6.1 by wordpressdotorg(http://wordpress.org/)
Yoast SEO version 2.3.5 by Team Yoast(https://yoast.com/)
WPML CMS Nav version 1.4.10 by OnTheGoSystems(http://www.onthegosystems.com/)
WPML Media version 2.1.12 by OnTheGoSystems(http://www.onthegosystems.com/)
WPML Sticky Links version 1.3.12 by OnTheGoSystems(http://www.onthegosystems.com/)
WPML String Translation version 2.2.2 by OnTheGoSystems(http://www.onthegosystems.com/)
WPML Translation Management version 2.0.2 by OnTheGoSystems(http://www.onthegosystems.com/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Politics
MULTISITE
–
SETTINGS
tribeEnableViews =
Array
(
[0] => list
[1] => month
[2] => day
)
schema-version = 3.12.3
recurring_events_are_hidden = hidden
previous_ecp_versions =
Array
(
[0] => 0
[1] => 3.10.1
[2] => 3.11.2
[3] => 3.12.1
[4] => 3.12.2
)
latest_ecp_version = 3.12.3
last-update-message = 3.12.3
earliest_date = 2015-10-13 00:00:00
latest_date = 2016-03-11 23:59:59
stylesheetOption = full
tribeEventsTemplate = default
viewOption = month
tribeDisableTribeBar =
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC

[George]

Hey Deanna,

We have no official relationships with any theme that is redistributing our software, so getting a theme that includes our software does not give you access to premium license-only features like our premium support forums.

To help address your issues though, I would recommend first going to Settings > Permalinks in your admin area, and just click “Save Changes” without actually making any changes. This may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh, which might help here.

If that does not help, then what you wrote here is indeed relevant:

I’m assuming something happened during the update of the theme, but I have no way of knowing, nor do I know how to fix it.

If the “save permalinks” trick doesn’t help, then I’d recommend doing the troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If you find, in those steps, that activating a default theme resolves your issues, then it is your custom theme that is the culprit and so your best course of action would be to contact the theme developer for support.

I will close up this thread since we do not field technical support questions in our Pre-Sales forum; if you have further followups, please post in our free forums on wordpress.org at http://wordpress.org/support/plugin/the-events-calendar

Cheers!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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