Not capturing all attendee information

[Ann]

Attendee information is not showing up in three fields. Two fields are a check box and one is a text field. The ticket is “fundraiser event ticket.” The web page is https://justmoved.org/fundraiser/spring
Thanks

[Jaime Marchwinski]

Hi Susan,

Thanks so much for reaching out!

Where are you not seeing the attendee information appear?  Does this occur on the tickets when you add 1 to your cart?

Can you take a screenshot of how the tickets are set up on the backend so that I can try to replicate things on my end?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Ann]

Thanks for your reply.

Here are links to view the attendee info that I’m trying to collect and to the tickets that I’ve created. The attendee info that I’m not capturing is the checkbox for “I’m buying tickets for a table of 8” and the text field, “names and emails for whom I’m buying a ticket.” (I deleted the second check box that I originally had.)

https://www.dropbox.com/s/33qhek8m2ugqu1w/attendee%20info%20screenshot.png?dl=0

https://www.dropbox.com/s/8hjdq3gcdftl4nz/sfr%20tickets.png?dl=0

Thank you!

[Ann]

Hi Jaime,
Here’s one more screen shot. The details for the check box and the text field.

https://www.dropbox.com/s/vddtw4k7dia3qqe/check%20box%20and%20text%20field%20details.png?dl=0

GoDaddy built our site and, I believe, backs it up every day. I edit the content and add plugins that we need. The instructions to revert to a default WordPress theme is something I’ve never done. I assume that taking the steps you recommend on a maintenance page plugin will not effect our live website, but provide the info I need.

[Jaime Marchwinski]

Hi Susan,

Thanks for providing me with that information.

If you aren’t comfortable with changing themes/deactivating plugins on your site, one thing I’d recommend trying is the Health Check plugin.  This plugin will allow you to set up a bare WordPress install, while your site visitors still see your live site normally.

Let me know what you find and if you have any other questions along the way!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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