Not able to create new Facebook imports or edit old ones

[Jonny]

Hi There,

We purchased the events aggregator a couple weeks ago and it has been working fine, but now aren’t able to create new imports or edit the old ones.

[Jonny]

This reply is private.

[Jonny]

Hey Guys,

I’ve been seeing responses to other questions related to this issue, but still waiting to hear back on our issue. Can we get some help on this issue? We need to get this working asap.

We haven’t changed anything since we started using the plugin, so I’m wondering if it’s related to the maintenance release that was made late June.

I’ve tried deactivating / reactivating the events calendar plugin, removing the event aggregator license key and re-adding it, but it still doesn’t allow us to add any new imports or edit previous ones.

I’m wondering if worth deleting our current event aggregator license and starting a new one to see if that resolves the issue.

If I do that, I want to confirm if:
1) we’re going to be able to get the event details back or are we starting from scratch?
2) All of our settings will be lost
3) I can avoid being charged again for getting a new license

Thanks!

-Jonny

[Andras]

Hello Jonny,

Thanks for using our plugins and welcome to the forums!

I’m happy to help you out with your issue.

Please note that based on our support policy we promise an answer to every post within 24-48 hours during the working week. We don’t work over the weekends.

I’m sorry about this issue with Event Aggregator and importing from Facebook. I have checked on my test site with the latest version and everything works fine. When I select Facebook from the dropdown, then the second selector appears with the import type.

I have generated a new license key for you to try. It is valid during this week. Give it a try. If it works, we can exchange your license keys. However, I believe the issue is different.

If you don’t have a license key or it is expired, then you wouldn’t even be able to select “Facebook” from the dropdown.

There are 2 more things you can test, after doing a full backup of your files and database:

1. roll back to an earlier version of the plugin and check if importing works there. Then update again and check.

2. Run a test for conflicts based on this guide.

Let me know what you find. I’m looking forward to helping you solve this.

Cheers,
Andras

[Jonny]

Hey András,

Thanks for the reply and the reminder on response timeframe. We ended up tracking down the issue over the weekend and you beat me to the punch in marking the issue resolved :). I saw in another thread to check if there are javascript errors from other plugins coming up in the console on the plugin page and that appeared to be our issue that we got fixed up.

I’ve just kept our current license key in place since it’s valid through 06-17-2018 so the new license key shouldn’t be needed.

Thanks for your help!

-Jonny

[Andras]

Hey Jonny, that is great news! I’m happy you managed to track down the issue. Awesome job on that!

Could you share in a reply which plugin / script was causing the issue? It might help other users who have similar issues and will definitely help us helping them out.

Thanks and cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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