No Ticket Purchase Confirmation Received

[Brook]

This is so strange. In order for this to be happening something would have to be interrupting our script after the order is completed but before the order confirmation email is sent out. That is a very narrow window to interfere.

We should test for conflicts in light of having tried most everything else. Basically what we want to do is deactivate all plugins except The Events Calendar and Event Tickets (Plus) and switch to the default Twenty Sixteen theme. Then try “purchasing” a free ticket. Did you get any email regarding this? I could definitely see a couple of your plugins that might be causing the issue, but the theme is also suspect as a malfunctioning override could be causing part of this.

If the above does not work, would you be willing to upload a copy of your database for us to try running some tests on?

Cheers!

– Brook

[LY]

Hi Brook
My web developer did something and now I the customer is getting the order confirmation, BUT they are STILL NOT getting their tickets.

Hopefully you can help with this.

Kind regards
Lee

[Brook]

Howdy again,

I am happy we made progress. Do you know what your web developer did? It seems like it might be related.

My last comment was actually primarily focused on the tickets emails. Ever debugging instruction in there would be applicable to those emails. Did you try the conflict test? Would you be willing to share a copy of your database?

Cheers!

– Brook

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
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[Author]

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