No ticket email being sent or received when ticket order is placed

[Marcus Wilson]

Hi,

I’m testing out the system for a new site, and when I’m placing an order through the WooCommerce Tickets, the order is going through fine but the buyer (myself in this case) is no receiving any ticket/email through.

Any reason for this?

[Geoff]

Hi there, Marcus! Thanks for getting in touch and sorry you’re hitting some trouble here with email notifications. Let’s see if we can figure out what’s happening.

Let’s start with answering a few questions that will help us dig deeper:

• Is it possible the emails are actually being sent, but are landing in a trash/junk/spam folder instead?
• Are order receipts working and sending correctly for other types of products that are not tickets?
• If the answer to the previous question is no, what happens if you temporarily deactivate WooCommerce Tickets and place an order? Do the emails come through then?
• Would you be able to run through our troubleshooting steps (but be sure not to deactivate WooCommerce itself) to see if you can uncover any conflicts?

Also, is it possible you are working on a local environment? Some local configurations and even hosted ones do not allow emails to be sent, thereby preventing wp_mail (the WordPress functionality used to send emails) from working. In these cases, I’d suggest trying the WP Mail SMTP plugin to overcome this.

Please answer these questions and try the suggested plugin, then we’ll go from there. 🙂

Cheers!
Geoff

P.S. I see you opened this thread in our Pre-Sales forum. We typically reserve this forum for questions about the plugin prior to purchasing them, so I’m going to move this one to our WooTickets forum instead. Same URL, but easier to find. 🙂

[Geoff]

Hey there, Marcus! I saw that my previous answer was marked as correct, so I’m going to go ahead and close this thread. Please feel free to start a new thread of any other questions pop up and we’d be happy to help. 🙂

Cheers,
Geoff

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