No results in map view

[Victor Levy]

Map view worked previously. I have just upgraded to ECP Version 4.4.16 and today map view is not working. I see an error message saying, “This is somewhat embarrassing, isn’t it? It seems we can’t find what you’re looking for. Perhaps searching can help.” The tab in Chrome says “Page not found.”

I saw this post with a similar problem, but I thought this ECP release was thought to fix it.

Thank you, Vic

[Victor Levy]

I have spun up the staging site with the AWS backup I made before upgrading ECP from 4.4.15 to 4.4.16. Map view seems to work fine there. Full disclosure: When I upgraded ECP I also upgraded three other plugins.

[Victor Levy]

In order to restore the map view feature, I am swapping the main and staging sites. So the staging site will have the “embarrassing” error and not the main site. This swap should be complete in about 20 minutes, i.e., by Sat Aug 26 22:30:00 2017 UTC.

[Courtney]

Hello Victor

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Finally, check to see if your site has any Javascript errors: Using Your Browser to Diagnose JavaScript Errors.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Victor Levy]

Thanks Courtney, on the staging site, I disabled all other plugins and installed the Twenty Seventeen theme. Then I observed the map view working normally. So I enabled all of the plugins one by one, reenabled my Ribosome theme, and each time observed the map view working normally. So then I upgraded the ECP and EC plugins in my production site, and again I observed the map view working normally. So the only explanations I can think of are that the problem must have been transient, based on one or more events that are no longer being displayed due to the new date, or that disabling and reenabling the plugins corrected the issue.

Best regards, Vic

[Courtney]

Thanks Victor

I’m thrilled that it is working now.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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