Hi Chris,
Hey there and thanks for getting in touch!
We’d be happy to help — but I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.
If you’re looking for technical support, it would be awesome if you could post your question to our WordPress.org support forum.
Or, if you already have an active license for one of premium plugins, will you please log into your account and post your topic to our premium support forum instead?
And when you do, it would be awesome if you could provide both a link to your site as well as your system information — this will help our team dig right in and help as best we can.
Thanks so much!