No options for recurrence

[Carol Davies]

When creating a recurring event, I can select the type of recurrence I want (as the buttons appear), but then after that I’m not given the options I need to complete the event creation. I’m supposed to see options like end date, etc., but these don’t appear. I’ve updated the plugin and the problem continues.

[Patricia]

Hey Liz,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you with the troubleshooting.

Can you please make sure that all of your plugins are up to date? Also, I would suggest you to use Chrome Developer Tools to spot any console errors in your site. Access the page where you are experiencing this issue (using Google Chrome) and press F12. After that click on the Console menu and send us a screenshot / let us know if you see any errors in there. You will find further information about Chrome Developer tools here.

If you see any errors in the console, I would suggest you to run a Conflicts Test by temporarily deactivating all of your plugins (except The Events Calendar) and changing your current active theme to another one like Twenty Seventeen and let us know if the issue persists after that.

I hope this helps! Let me know your test results and I’ll be happy to further investigate your case if necessary.

Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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