No link to Tickets Form

[Tom Stone]

In the section “Linking to the Tickets Form” at the bottom of this page: https://theeventscalendar.com/knowledgebase/making-tickets/, it says:
Event Tickets Plus has a built in anchor link so that you can link users directly to the ticket sales form…

No, it has not. I even searched the html code of the page I’m using the form on, and the anchor #buy-tickets is simply not present.

It’s not important, I can add an anchor myself… but this passage of text should probably be deleted from the knowledgebase.

[Nico]

Hi there Johan,

Thanks for getting in touch with us! Interesting finds, thanks for the constructive feedback!

On the missing ‘Help’ menu item you mention this is a known bug, and the fix for it should be included in upcoming feature release 4.4 which will be out soon.

Regarding the ‘#buy-tickets’ anchor, I’m seeing it on my local test site when I add RSVP and/or WooCommerce tickets to events. Can you please let me know which type of tickets you are creating? If you switch to a default theme like Twenty Sixteen do you notice any difference? Finally, if possible, please send me a URL where I can see this.

Thanks,
Nico

[Tom Stone]

“Regarding the ‘#buy-tickets’ anchor, I’m seeing it on my local test site when I add RSVP and/or WooCommerce tickets to events”

Maybe the ‘#buy-tickets’ anchor on your test site is added by some other Tribe plugin than “Event Tickets Plus”?
At the moment I can’t switch themes – too much functionality is still in functions.php and haven’t been moved to a plugin yet. But my theme is built on the Underscores (_s) theme, so it is unlikely the theme is the problem.

Here’s the URL: http://uppsalamagicandcomedy.se/magikongress/

[Nico]

Thanks for following up Johan!

I could just reproduce this issue, it happens when tickets are added to pages and not to events. If you would like I can try to write a snippet to extend this to pages as well. I’ll also make a note to review the copy in the Knowledge base article to reflect this.

Please let me know if you want me to give that snippet a try,
Best,
Nico

[Tom Stone]

No need to make a snippet for my sake. Thanks for the offer though. 🙂
However, making sure the docs and the reality is in agreement is a good thing. Saves time! Either mention that the anchor isn’t present in the stand-alone version. Or add it in a future update.

Thanks.

[Nico]

You are welcome Johan! Thanks so much for the report once again 🙂

As you say it’s super important to be consistent about the information we provide. Sorry for the hassle on this one! I just sent a report to our community team to review this and add a comment or ticket the feature.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

PS: note already added to the KB article → Making tickets.

[Nico]

Hi there!

Just wanted to share with you that a major release of our plugins is out, which includes a fix for the help tab display issue 🙂

Find out more about the release → https://theeventscalendar.com/things-to-be-aware-of-in-version-4-4-of-the-events-calendar-event-tickets-and-premium-add-ons/

Best,
Nico

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