No events displaying on main Events page

[convocations]

Events have disappeared from our main Events page: https://purdue.edu/convocations/events

This is a BIG problem! Individual events seem to functioning correctly e.g. https://www.purdue.edu/convocations/event/meklit/

[convocations]

To clarify, it appears this is primarily affecting the Photo view, which was the default. I have since changed our default to list to preserve website functionality since we are actively selling tickets.

[George]

Hey there,

Sorry you’ve run into this behavior on your site, it’s odd behavior indeed. I’m struggling to think of a time when I’ve seen this behavior, where one specific Calendar view doesn’t load but another one does…

I took a close look at your site and tried switching to different views, etc. – I didn’t notice any JavaScript errors, all the page resources were loading fine, there was no 404 status being returned from the page, but when I viewed the HTML of your site, there was just literally no content being pulled into the content area in Photo View.

I specify this behavior because, while it sounds basically like a repetition of what you said when describing the problem, this specific lack of HTML altogether means that:

• There isn’t an issue where the content is loading, but being accidentally hidden by CSS or something.
• There isn’t an issue where the content is loading, but JavaScript is prevent its display.

Those are the most common sources of problems like this, so to best troubleshoot this problem, I think the best step is to run through the “Testing for Conflicts” steps we have outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If you run through those, let us know what you find and we can hopefully start some better investigation from there.

Thank you!
George

(And apologies for the long-ish explanation, I just wanted to give some background about why we’re jumping to “Testing for Conflicts” right away! 🙂 )

[convocations]

Additionally, the venues are giving a 404 error e.g. https://www.purdue.edu/convocations/venue/purdue-memorial-union-ballrooms/

[George]

Thanks for the udpate! Can you run through the steps I outlined in the above reply? Let us know if you do, and what you find!

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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