No event details being displayed in cart or emails

[Sam Christian]

I have purchased both Events Calendar Pro and Event Tickets Plus. There is no ticket information (date, time, location) being passed through to the cart, this makes it impossible for the customer to check they are booking the correct event before making payment. Also this information is not added to woocommerce email notifications. Again this is important for customers to know they have booked the correct event and also for our office staff who we have CCd in on these for admin purposes.

These are essential features for us (that are available with other similar plugins) and if they are are not available then we would like a full refund of our purchase of both Events Pro and Tickets Plus.

[Geoff B.]

Good evening Sam and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that a feature you need is not available on your installation.
I would love to help you with this topic.

I believe you should try the following extension: https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/andrasguseo/92597c4690cf5366cdb69e385cc32859

I believe the combination of these 2 things should cover your needs.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts