No email notifications being received for RSVPs

[Lisa]

Hi there,

Similar to the issue reported here: https://theeventscalendar.com/support/forums/topic/event-tickets-free-not-plus-rsvp-notifications/

We’re using the Events Calendar Pro and added the Event Tickets (free) to be able to get RSVP notifications.

Currently, the attendee is NOT receiving a confirmation and neither is the admin, using the functions.php modification suggested by many others.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/event-tickets-free-not-plus-rsvp-notifications/

[Geoff B.]

Good afternoon Lisa and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you are experiencing issues with the notifications.
I would love to help you with this topic.

Since nobody is receiving any notification, I believe it is safe to say that something is getting blocked at the WP mail level.

The solution will probably be to have the system use a real email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know if that helps.

Have a great day!

Geoff B.

[Lisa]

Winner, winner – chicken dinner! Thanks, Geoff.

[Geoff B.]

Good afternoon Lisa,

I am super stoked that this worked for you.

Speaking of chicken dinner, the one offered on the front page of your website looks amazing.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Author]

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