No access to ticket fieldsets

[ovalsuperstars]

Hi there,

I bought a new tickets plus and uploaded to my site, not realising I had uploaded one previously.

I have updated the licence key and it says its active, but I can’t access the ticket fieldsets?

I get a ‘Sorry, you are not allowed to access this page’ message.

Please help.

Cheers

[Courtney]

Hey there

So sorry for that mix-up. I do see 2 licenses for Event Tickets Plus, activated on different sites. Verifying this is what you wanted as you mentioned you had uploaded one previously.

When you uploaded your plugin to your site, did you start by uploading the plugin with the license activated on that site? Or did you possibly upload the version already activated on another domain?

Could you share a screenshot where you are seeing this message?

Could you go through our Testing for Conflicts guide: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

When you are checking for Event Tickets Plus, please remove it from your site, then download it for the crrect domain from My Account » Downloads https://theeventscalendar.com/my-account/downloads/ and upload it again to your site.

Please let me know if the issue persists after this.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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