No Access to FB, Google or ICS Import

[Jacqueline]

I have entered my license key for my just purchased Aggregator program and the code was verified. However, under the Import option, the FB, Google and ICS options are still grayed out. Program asks for me to purchase Aggregator again, but shows it is installed. How do I access the Google Calendar Import Option?

[Nico]

Hey Jacqueline,

Sorry to hear about this issue! I’ll help you getting this right 🙂

I just tested your license key from my test and I was able to correctly see the import options enabled for services you mention. Considering your previous thread I’m afraid there might be some troubles with the hosting your site is on. Do you have the chance to test this in a different server? Maybe a local one?

If that’s not possible, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. Most probably this won’t yield any new information, but it will help us narrowing down the issue.

Also, if you go to ‘WP-Admin > Events > Help > Event Aggregator System Status’, Do you see the connection with the server is up? Is the key showing as valid there?

Thanks,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts