New Update conflicts with Visual Composer

[commweb]

Not sure why but after the latest update of Event Tickets and Event Tickets Plus (4.2.7 and 4.2.7.1 respectively) I have a conflict with the Visual Composer Post Grid Element not displaying. I can neither display posts on the front end of my site or edit the component on the back end. I went through and deactivated all plugins in my site and have narrowed it down to these two. I don’t know if there are javascript files that are shared or what but everything was working up until the update. I currently have those two deactivated.

Can you please advise if this is a known issue or an isolated concurrence?

Thank You.

[Cliff]

Hi Kimberly.

Sorry you’re experiencing this.

Per our Scope of Support / Terms, we don’t guarantee compatibility with any other plugins or non-default WordPress themes (like Twenty Sixteen), but I can still try to help according to WordPress’ best practices.

I’d suggest following these troubleshooting steps (database and file backups are always recommended before starting):

From your system information report, it looks like you’re using the latest WordPress core version and latest versions of our plugins, which is great.

You should also make sure you’re using the full/standalone Visual Composer plugin direct from WP Bakery (sometimes themes include their own “half-baked”, pun intended, scaled-down version of it). If you’re not, then we’d be debugging for just one specific theme’s version of Visual Composer…

Once you verify you’re on the latest versions of WordPress, Modern Tribe plugins, and Visual Composer, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins and Visual Composer) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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