New license not working

[Rachel]

Hi there! I just purchased your Event Calendar Pro and went to install the license and I get an error.

It looks like you’re using Event Aggregator, but the license key you supplied does not appear to be valid or is missing. Please review and fix so that you can always have access to our latest versions!

You can find your license keys by logging in to your account on theeventscalendar.com and you can enter them over on the settings page.

I tried updating and nothing happens. Please help.

[Caroline]

Hi Rachel,

Thanks for reaching out, and I’m sorry to hear you’re having some trouble here! It sounds like you may have accidentally entered your Events Calendar PRO license key into the license field for Event Aggregator–license keys of a different type entered into this field will return as invalid. We have a new user primer for The Events Calendar and Events Calendar PRO that may be helpful to you in getting set up! You’ll want to ensure that both plugins are installed and activated in your WordPress plugins section before attempting to activate your license key. Once both plugins are properly installed, you’ll see the license field for Events Calendar PRO appear on your license keys page.

Give our primer a look over whenever you should have a moment, and let me know if you should continue to have problems with setup or activation after following the steps! If your troubles should persist, I’ll be more than glad to take a closer look and see what’s up. 🙂 Thanks for your support!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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