New Calendar Pro won’t Update

[Ben Perkins]

I just bought the Calendar Pro plugin and it isnt updateing to my website

[Courtney]

Hi Ben

Sorry for the confusion.  You should’ve received an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads and download the Events Calendar Pro plugin.  You’ll need to keep the free The Events Calendar plugin active as well.

Then get your license key, and go to Events » Settings » Licenses to enter it.

Let me know if this works now.

Thanks
Courtney 🙂

[Ben Perkins]

Yes. I followed all of those steps, but when i enter my key it says invalid

[Courtney]

Hello Ben

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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