New Add On Key not working

[Timothy]

The add on key states it is in valid. This is a 3 site key and I have attempted to add it to only one site and get the error.

[Jennifer]

Hi Timothy,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on!

First, can you please send me the license key that you are trying to add (in a private reply) and let me know which plugin you’re trying to add it for? I see that you have a few licenses for different plugins associated with this account…I would also recommend taking a look at this article for more info on getting and adding your keys to your site.

Can you share your system info with me as well?

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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