Need to change website/

[Carl]

I want to change the licence from blog.carlneumann.com to heavymag.com.au (my new business).

I took out the licence out of the old site and deleted the plugins.

Then I put the licence in the new site, but I get this:

There is an update available for The Events Calendar: iCal Importer but your license key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new one.

How do I get the plugin operational on the new site?

Thanks

[Brian]

Hello,

Sorry for the issues you are having.

Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

To do that, login to your account and go to My Account > License Keys

Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

Let me know how that works out for you.

Thanks

[Carl]

I’ve tried it a number of times. They keep coming back with the original site. I need to get this sorted asap. thanks.

[Brian]

Hi,

The plugins work without a license key entered so you have access to all the features and if you need to update you can always follow these steps:

https://theeventscalendar.com/knowledgebase/manual-updates/

You can download the latest version from your account here on theeventscalendar.com

For this:

They keep coming back with the original site.

Where does that happen? On our website or yours?

Is the other site still active?

Have you just change the url of your site or is it a new site?

And please verify you have followed these steps to add your license:

https://theeventscalendar.com/knowledgebase/finding-and-inputting-your-license-key/

Also, I am not seeing any domains listed in your account now, maybe it was a caching issue and it might work now.

Let me know.

Thanks

[Carl]

It’s working now. Not sure how.

[Brian]

Great, glad it is working maybe it was a caching issue?.

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Author]

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