Need the Filter Bar not the Pro plugin

[Mamdouh]

Hi,

I find this quite embarrassing for me but I am working on a client’s site and he wanted to get a calendar to feature events from 3 different locations where he can easily filter the results by location and I advised him to purchase the Events Calendar Pro plugin as my go-to events plugin, but now when setting it up, I discovered that the filtering capability isn’t built into it and sold separately, which means that I won’t be able to achieve what he wanted.

Now, I don’t know what to say to him and I am quite sure he won’t be happy to pay another $89 to get it, and wanted to ask if it’s possible to like cancel his license for the Pro calendar and get the Filter bar instead?( of course, I will ask him to contact you personally to do this, but wanted to see if it’s possible first).

I am really sorry to ask for that but I don’t really know what to do now!

Hoping for your positive reply.

Best regards,
Mamdouh

[Caroline]

Hi Mamdouh,

Oh no, I’m so sorry for the trouble here! No worries at all–we’d be more than happy to process a refund for your client’s Events Calendar PRO license so that he can pick up Filter Bar instead. (We’re happy to offer a full 30-day refund policy for all of our products for any reason, so you’re always covered in the event of mishaps such as these.) Just fill out our refund request form, and we’ll take care of the rest! 🙂

https://theeventscalendar.com/knowledgebase/refund-policy/

I hope that helps! Thanks again, and let us know if there’s anything else that we can do for you!

[Mamdouh]

Thanks a lot for your reply, I am so happy to hear so.

I will let the client know and let me take the action he chooses, but it’s a relief to know that you do offer this great refund policy.

Best regards,
Mamdouh

[Caroline]

Hi Mamdouh,

Of course; you’re very welcome! 🙂 Since you’ve marked this thread as resolved, I’m going to go ahead and close it out for now. Thanks again, and please don’t hesitate to follow up with a new thread if there’s anything else we can do to assist!

[Author]

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