Need PDF ticket download without being logged in

[Stephan]

Hi!

I have the same problem!

Download PDF not working for logged out users, and more…

Download PDF not working for logged out users, and more…

Any news or tips?

Thanks!
Stephan

[Shelby]

Hey there Stephan,

Thanks for reaching out, I’m happy to help. 🙂

I’ve checked into the issue report we have open for this, and it’s currently assigned to one of our staff members, but the release for this is TBD. I will associate this thread with the issue, and mark the ticket pending fix, so that you’ll receive updates as we make progress!

Take care,

Shelby 🙂

[Stephan]

Hi Shelby,
any news till now? We have a increasing number of customers with pdf-problems, printing-problems (bagebreak) 🙁
Thanks!
Stephan

[Barry]

Hi Stephan,

In relation to ticket emails generally, we’re actively looking at ways to improve page break handling.

We have historically found this to be a tricky thing to get right, though, and the unfortunate reality is it isn’t always possible to achieve consistent behaviour across today’s most popular email clients.

Right now – to the best of our knowledge, at least – page breaks can fail when opened in Apple’s mail program but work well with Gmail, Thunderbird and most other clients. If you’re finding problems in some other mail application definitely let us know (otherwise, rest assured we’re investigating the Apple Mail angle).

Our optional extensions – including the PDF ticket extension – are provided in the hope they will be useful, but I should make it clear that they aren’t quite as high a priority as our official range of plugins. To that end, I can’t commit to a timeline about making PDF tickets available to logged out users – but it’s certainly on our radar.

I hope that clarifies things 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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